From registration to withdrawal, bonuses to game rules — you'll find clear, straightforward answers to everything right here.
All you need to register is an active mobile number, your name, and a password. Email is optional. You must be 18 or older. Anyone in Bangladesh can sign up — completely free, in just 2 minutes.
No. Each person may only register one account. Attempting to create multiple accounts from the same mobile number or device may result in all accounts being suspended and balances forfeited. Different family members may register separate accounts using different devices and numbers.
On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use that code to set a new password. The whole process takes just 2–3 minutes. Once changed, your old password will no longer work.
KYC may be required before your first large withdrawal. Send a photo of your National ID or passport to Support. Verification is usually completed within 24 hours. Registering with accurate details makes the KYC process much smoother.
Contact support and request account closure. Make sure to withdraw your balance before closing. You can also opt for self-exclusion for responsible gaming — Responsible Play View page.
Yes, but KYC verification is required. Contact support and provide proof of identity. For security reasons, a number change may take 24–48 hours to process.
Multiple failed password attempts will lock your account for 30 minutes. In cases of suspicious activity, a temporary block may be applied. Contact Support — issues are typically resolved within the hour.
Yes. Go to your account settings to update your email. An OTP will be sent to your old email or mobile number for verification. The change takes effect immediately.
Log in and click the "Deposit" button on your dashboard. Select bKash as your payment method. Enter the amount and confirm. Complete the payment to crazy times's bKash number. Funds are usually credited within 2–5 minutes. Minimum deposit is ৳300.
Yes, crazy times supports deposits via bKash, Nagad, and Rocket. The process is the same across all three methods, and balances typically update within 2–5 minutes for Nagad and Rocket as well.
Withdrawals at crazy times are typically processed within 5–15 minutes. During peak hours, it may take up to 30 minutes. With KYC completed, there are no delays even on your first withdrawal. Withdrawals made between midnight and 6 AM may take slightly longer.
The minimum withdrawal is ৳300. The standard daily maximum is ৳50,000, with higher limits for VIP members. bKash's own daily limits also apply.
First, wait 30 minutes. If the balance still hasn't updated, take your bKash transaction ID and contact live chat. In 99% of cases, support resolves the issue within 15 minutes.
If a withdrawal has been pending for more than an hour, contact support. Without KYC verification, your first withdrawal may take a bit longer. If you have an active bonus, the withdrawal may be held until the wagering requirement is met.
Crazy times does not charge any deposit or withdrawal fees. However, bKash or Nagad may apply their own transaction fees — these are set by the respective mobile banking provider.
Bank transfer is supported in some cases, but bKash and Nagad are much faster and more convenient. Bank transfers may take 1–3 business days to process.
If the request is still pending, contact Support to request a cancellation. Once processing has begun, cancellation is no longer possible.
Your deposited balance can be withdrawn as long as there's no active bonus with an unmet wagering requirement. If a deposit was made by mistake, contact support within 24 hours.
A 100% bonus is automatically credited on your first deposit after registration — up to ৳5,000. The deposit must be made within 7 days of registration. A 20x wagering requirement applies before the bonus can be withdrawn.
It refers to how many times you need to wager before withdrawing a bonus. Example: if you receive a ৳1,000 bonus with a 20x requirement, you must place ৳20,000 worth of bets. Both wins and losses count toward the total.
A percentage of your net weekly losses is returned as cashback. Rates vary by VIP level — up to 15% maximum. Cashback is credited to your account every Monday.
Log in and go to the "Voucher" or "Promo Code" section on your dashboard. Enter the code and click "Apply". If the code is valid, the bonus will be credited to your account instantly. On the Voucher page Find the current code.
When a bonus expires, it is automatically cancelled. Use your bonus as soon as possible after receiving it. You'll get a notification before it expires.
Some bonuses are credited automatically after a deposit; others require a code. If you haven't received an expected bonus, wait 30 minutes. If it still hasn't arrived, contact Support via live chat with your transaction details.
Go to the Bonus section in your dashboard to view available free bets or spins. When you navigate to the eligible game, the option to use them will appear automatically. Free bets are generally limited to specific betting markets.
If a friend registers using your referral code and makes a deposit, you'll receive a referral bonus. See the Promotions page for full terms and conditions. You can find your referral code in your account settings.
Crazy times has over 500 games, including slots, Live Casino (blackjack, roulette, baccarat), fishing games, crash games, lottery, and much more. Popular Games Browse the full list of games on the page.
All games run on certified RNG (Random Number Generator) technology — independently audited and fully transparent. Each game's RTP (Return to Player) is publicly available. There is no possibility of cheating. Third-party auditors conduct regular reviews.
Yes, most slots have a demo mode — you can explore the game without logging in. However, winnings from demo mode cannot be withdrawn. A deposit is required to play for real money.
Minimum bet amounts vary by game. Many slots start from ৳1, while live table games generally start from ৳50–৳100. Maximum bets also differ depending on the game.
Check your internet connection. Clear your browser's cache and cookies. If you're using the app, make sure it's up to date. If the issue persists, contact support with a screenshot.
On the Lottery page Go to the Lottery page. Log in and choose your preferred lottery. Select the number of tickets and your numbers, then complete the purchase. Winnings are credited to your account automatically once results are announced.
Jackpot winnings are credited to your account instantly. Large amounts may require KYC verification. The Support team will guide you through the process. If the amount exceeds your daily withdrawal limit, it can be withdrawn in instalments.
Bet on 20+ sports including cricket, football, kabaddi, hockey, tennis, and basketball. Live betting is available for all major tournaments — IPL, World Cup, Premier League, and more. On the Sports page View all markets.
Odds change in real time during live matches. Watch how the game unfolds and place your bet at any moment. Live scores and stats are available throughout. Act fast — odds can shift in an instant.
The cash-out option is available on selected markets. You can partially or fully cash out before your bet settles. If you're uncertain about the match outcome, cash out early to lock in a return.
If a match is officially cancelled or abandoned, all bets are generally voided and stakes are returned. However, rules may vary by market — please check the betting terms and conditions.
Yes, you can combine multiple selections into a parlay bet. If all selections win, the odds multiply for a much bigger payout. The risk is higher too — one wrong selection and the entire bet is lost.
Decimal odds are straightforward. A ৳1,000 bet at 2.5 odds returns ৳2,500 in total (৳1,500 profit). Higher odds mean a less likely outcome — but a bigger payout if you win. Beginners should start with lower-odds, safer bets.
Yes, completely secure. crazy times uses 256-bit SSL encryption. Passwords are stored in hashed form — no staff member can view your password directly. Your data is never sold to third parties.
Go to the "Security" section in your account settings and enable 2FA. Each time you log in, a one-time OTP will be sent to your mobile. This significantly increases the security of your account.
Change your password immediately. Notify Support — they will review your recent login history. Your account can be temporarily locked if needed. Never use "Remember me" on a public device again.
Always check that the URL bar shows crazytimes.ws — that is our one and only official address. If anyone asks for your password or OTP via email or SMS, it's a scam. Bookmark the site so you never end up on the wrong page.
Yes. Submit a data deletion request to Support. All data beyond what is legally required will be removed. Learn more Privacy Policy page.
Payment details are processed directly through a secure payment gateway. No sensitive bKash or Nagad information is stored on crazy times servers — only transaction records are kept.
crazy times We believe that when a member has a question, they shouldn't have to wait long for an answer. That's why this FAQ page provides clear, straightforward answers to the questions most commonly asked by members in Bangladesh.
From registration to withdrawal — get clear answers on every crazy times service. Bonus rules, payment methods, game rules, security settings — everything is covered here in one place.
If you can't find the answer here, our 24/7 Bangla support team is always ready to help. Get a response in just 3 minutes via live chat.
This FAQ page is updated regularly. Whenever new features are introduced or rules change, you'll hear about it here first.